Shipping & Returns
Shipping Policy
We carefully inspect and package each order to help ensure your bird toys arrive safely and ready for use.
Orders are typically processed and shipped as soon as possible. Once your order has shipped, you will receive tracking information when available. Shipping times may vary depending on your location, shipping method, and carrier.
Please make sure your shipping address is correct when placing your order. We cannot be responsible for delays or delivery issues resulting from an incorrect or incomplete shipping address.
We currently ship to locations in the US and do not ship directly to international locations. If you have an account with a US package forwarding service, just use your forwarder's US address at checkout. We'll ship it there, and they'll send it the rest of the way to your nest. Popular forwarders include:
Any forwarding fees, international shipping, customs and duties are between you and your forwarder.
Return & Exchange Policy
Due to biosecurity protocols established to ensure the safety of all birds and to eliminate the risk of avian diseases being spread, we are unable to accept returns or exchanges for products.
We want you to be happy with your purchase, and we will always do our best to make things right if there is a problem with your order.
Damaged Items
If your order arrives damaged due to shipping, please contact us as soon as possible after delivery. Include your order number and clear photos of the damaged item and packaging so we can assess the issue.
If an item was damaged during shipping, we will offer an exchange or store credit for the affected item, at our discretion based on availability and the circumstances of the damage.
Please do not dispose of the damaged item or packaging until we have had an opportunity to review the issue, as we may need additional information from you.
Our Commitment
We stand behind the quality of our products and want every customer, and every bird, to have a positive experience. If something isn't right with your order, please reach out to us. We'll work with you to find a fair solution.